Refund Policy

Support Contact: [email protected]

This Refund Policy explains when Business Frame may issue refunds, credits, or billing corrections for purchases made through the Services.

1. General Rule

Except where required by law, all purchases are final and non-refundable once the Services begin, the charge is incurred, or funds are committed. This approach reflects the nature of the Services, which may begin immediately, consume software resources, trigger automation costs, or result in charges and commitments to third-party providers.

2. Charges That Are Generally Non-Refundable

Unless Business Frame expressly agrees otherwise in writing, the following are non-refundable:

• account setup or onboarding fees;
• recurring subscription fees for the current billing period;
• platform fees, service fees, or fees calculated as a percentage of spend;
• usage-based fees, API or automation charges, and credits purchases;
• media, advertising, distribution, or pass-through spend committed to or charged by third-party platforms;
• taxes, governmental fees, and third-party processor fees to the extent non-refundable to Business Frame.

3. Cancellation

You may cancel future recurring charges in accordance with the Terms of Service and the cancellation method provided in your account, renewal notice, or order confirmation. Cancellation stops future renewals or future spend where technically and operationally possible, but it does not reverse charges already incurred, committed, accrued, or paid.

Pausing or stopping a campaign does not automatically entitle you to a refund for previously incurred platform fees, previously purchased credits, or previously committed media budgets.

4. Billing Errors and Duplicate Charges

Business Frame may issue a refund, partial refund, billing reversal, or account credit if Business Frame determines that:

• you were charged in error;
• you were charged more than the amount authorized;
• a duplicate charge occurred; or
• Business Frame failed to provide the purchased Service at all due to a verifiable internal error.

To request review of a suspected billing error, contact [email protected] within 14 days after the charge appears on your statement and include your account name, the date of the charge, the amount, and a brief explanation. Failure to report an issue promptly may affect our ability to investigate or recover funds from third parties.

5. Courtesy Credits

From time to time, Business Frame may, in its sole discretion, offer an account credit, promotional credit, or other commercial accommodation. Such accommodation is voluntary, does not create an obligation to issue future refunds or credits, and may be subject to additional terms.

Unless otherwise stated in writing, courtesy credits:

• have no cash value;
• are non-transferable;
• may be applied only to future eligible fees or Services; and
• may expire if not used within the period stated when the credit is issued.

6. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact [email protected] so that Business Frame can investigate the issue. If you initiate a chargeback for a valid charge, Business Frame may suspend your account, pause campaigns, revoke credits, or require prepayment before restoring access. Business Frame reserves all rights to contest invalid chargebacks and recover associated costs.

7. No Waiver

Any exception to this Refund Policy must be in a written communication issued by an authorized representative of Business Frame. A refund, credit, or other accommodation in one instance does not waive Business Frame's right to enforce this Refund Policy in future instances.

8. Contact

Refund and billing inquiries should be sent to: