Privacy Policy

Privacy Contact: [email protected]

This Privacy Policy explains how Business Frame collects, uses, discloses, and protects personal information in connection with the Business Frame website, software, dashboards, and related services.

1. Scope

This Privacy Policy applies to personal information that Business Frame collects when you visit our website, create an account, use the Services, connect integrations, communicate with us, or otherwise interact with Business Frame. It does not apply to third-party websites, services, or platforms that you access through integrations or links. Those parties operate under their own privacy notices and terms.

2. Information We Collect

Business Frame may collect the following categories of information:

A. Information you provide directly

• Name, business name, username, job title, billing address, email address, phone number, and account credentials
• Billing information, payment-related information, tax information, and transaction records
• Prompts, creative assets, copy, landing page content, campaign settings, audiences, budgets, and other Customer Content you submit through the Services
• Information you provide in support requests, surveys, demos, webinars, sales discussions, or other communications with us

B. Information collected automatically

• Device information, browser type, operating system, IP address, approximate geolocation derived from IP, referral URLs, pages viewed, session data, error logs, and timestamps
• Usage information about how you navigate and use the Services, including actions taken in the dashboard, feature usage, campaign interactions, and account activity
• Information collected through cookies, pixels, tags, SDKs, local storage, and similar technologies, subject to applicable law and your choices

C. Information from integrations, partners, and other sources

• Information from advertising platforms, analytics services, payment processors, authentication providers, communication tools, and other integrations that you connect or authorize
• Account status, campaign performance, ad account identifiers, approval history, spend records, audience data, and related operational data received from third-party platforms
• Information from marketing partners, public sources, or service providers, where permitted by law

3. How We Use Information

Business Frame may use personal information to:

• Provide, operate, maintain, secure, and improve the Services
• Create and administer accounts, authenticate users, and manage permissions
• Process transactions, collect payments, send receipts, and administer billing
• Generate AI-assisted or automated outputs and perform your instructions
• Create, manage, analyze, deploy, optimize, or report on campaigns or related workflows
• Communicate with you about the Services, account activity, support requests, updates, marketing, training, and administrative matters
• Detect, prevent, investigate, and address fraud, abuse, security incidents, and unlawful or prohibited conduct
• Comply with legal obligations, enforce agreements, and protect rights, safety, and property
• Conduct internal analytics, quality assurance, model improvement, product development, and business operations

4. How We Disclose Information

Business Frame may disclose personal information to:

• Service providers and contractors that help us provide hosting, infrastructure, payments, communications, analytics, customer support, security, storage, and similar functions
• Advertising, analytics, and other third-party platforms that you direct us to connect to or use on your behalf
• Professional advisors, auditors, insurers, and legal counsel
• Government authorities, regulators, law enforcement, courts, or other third parties where required by law or where reasonably necessary to protect rights, safety, or property
• A buyer, investor, successor, or other relevant third party in connection with a merger, financing, acquisition, bankruptcy, restructuring, or sale of all or part of our business
• Other parties with your consent or at your direction

5. Cookies and Similar Technologies

Business Frame may use cookies and similar technologies to remember preferences, authenticate users, secure sessions, understand traffic and usage patterns, measure marketing effectiveness, and improve the Services. Depending on your location and applicable law, you may be able to manage cookie preferences through browser settings, device settings, consent tools, or other methods we make available.

If Business Frame uses analytics, advertising, or other cookie-based tools that create additional notice or choice obligations under applicable law, Business Frame will provide the required disclosures and mechanisms.

6. Data Retention

Business Frame retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and protect rights and security. Retention periods may vary depending on the type of information, the nature of the relationship, technical needs, and legal requirements.

7. Data Security

Business Frame uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No method of transmission or storage is completely secure, and Business Frame cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or portability of certain personal information, to opt out of certain processing, to limit certain uses of sensitive personal information, to object to or restrict certain processing, to appeal a denied request, or to withdraw consent where processing is based on consent.

You may also:

• Update certain account information by logging into your account
• Unsubscribe from marketing emails by using the unsubscribe link in those emails
• Contact us to manage privacy-related requests using the contact details below

Business Frame will respond to verifiable privacy requests in accordance with applicable law. We may need to verify your identity or authority before fulfilling a request.

9. International Transfers

Business Frame is based in the United States and may process and store information in the United States and other jurisdictions where Business Frame or its service providers operate. By using the Services, you understand that your information may be transferred to jurisdictions that may not provide the same level of legal protection as your home jurisdiction.

10. Children's Privacy

The Services are not directed to children under 13, and Business Frame does not knowingly collect personal information from children under 13 through the Services. If you believe a child has provided personal information to Business Frame, contact us and we will take appropriate steps.

11. Changes to This Privacy Policy

Business Frame may update this Privacy Policy from time to time. If we make a material change, we will post the updated version and revise the Effective Date. Where required by law, we will provide additional notice or obtain consent.

12. Contact

For privacy questions or requests, contact: